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Wizards of NOS Warranties, Terms and Conditions

 Legal Documentation


Downloads:

Standard Warranty

Terms & Conditions

Agent Terms & Conditions


Product Warranties

X-10 Warranty




Terms & Conditions of Sale


Secure Shopping

We use Paypal and Sage Pay where your credit card information is encrypted with a leader in electronic credit card authorisation.
Disclosure of information policy

We never make your e-mail address available to any other company or organisation and only use the information for our own personal records and contact information.

You have the option to check the newsletter feature and get updates on new products. We reserve the right to contact any customer via e-mail or telephone number to inform about recalls.

We reserve the right to change the Privacy Policy at any given time.


Shipping & Returns

WON strive to process and ship orders within a 1-3 day time period dependant on the parts or systems purchased. All shipping times are provided as guides and are subject to the carriers default lead times and claims procedures.

If the 1-3 day period cannot be achieved we will contact the customer with an up to date lead time.

Orders over £100 must be sent to the card holders address (or the verifiied Paypal address in the case of this type of payment).

Any 'non-faulty' returns must be returned un-used and un-damaged in their original packaging within 14 days of purchase and will be subject to a 5% administration fee (minimum £10).

Any damaged non-faulty returns will be assessed and an appropriate return value reduction will be applied.

Please read our full Terms and Conditions above.


Privacy & Security

All information we collect is stored in a secure database and not shared with anyone else but Highpower employees.

Highpower asks customers to submit e-mail addresses and phone numbers voluntarily so we can inform our customers that we received orders and provide updates. This also helps in contacting the customer if there are any order processing problems and to offer advice or tech support.